Freia Privacy Policy

Introduction

Freia is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Freia is a wellness application designed to provide personalised insights and lifestyle scores for health awareness. By using Freia, you agree to the practices outlined in this privacy policy. If you do not agree, please refrain from using the app.

What Personal Information We Collect and Why

We collect personal information to deliver and improve our services. The types of information we may collect include:

  • Personal Information: Name, email address, date of birth, and contact details.

  • Lifestyle Data: Information about your exercise, nutrition, sleep, and other wellness habits.

  • Health Data: Non-identifiable metrics such as activity levels, voluntarily entered health information, and wellness scores.

  • Device Information: Technical details about your device, such as operating system and unique identifiers.

  • Usage Data: Interactions within the app, including feature usage and time spent.

We collect this information to:

  • Provide personalised wellness insights.

  • Enhance your user experience.

  • Improve app functionality and services.

Sensitive Information

Sensitive information, such as health data, will only be collected and used with your explicit consent and for the purposes outlined in this policy. Freia does not collect medical history or diagnostic information unless voluntarily provided by you.

How We Use and Share Your Personal Information

We are committed to maintaining your privacy and will not sell, trade, or rent your personal information to third parties.

For Normal Users

If you are a normal user of Freia, your data will not be shared with any third parties. All data is processed and stored securely within Freia’s infrastructure.

For Clients of Longev

If you register to use Freia as a client of Longev, your personal information will be shared with Longev to support your health management and wellness journey. Longev is bound by confidentiality obligations and will use your data in compliance with the Privacy Act 1988 and APPs.

Other instances of data sharing:

  • Service Providers: We may share data with trusted service providers who support the operation of Freia (e.g., IT services or analytics). These providers are bound by strict confidentiality agreements.

  • Legal Obligations: We may disclose information to comply with legal requirements or protect the rights, property, or safety of Freia, our users, or the public.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. These measures include:

  • Data encryption during transmission and storage.

  • Secure servers located in Australia.

  • Regular security audits and updates.

If your data is no longer needed, we will securely destroy or de-identify it, except where retention is required by law.

Accessing and Correcting Your Information

You may request access to your personal information or seek corrections if the data is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details provided below. We may require identification to process your request.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or regulatory requirements. Updates will be available on our website, and we encourage you to review the policy regularly.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us at:

Freia Support Team
11/201 Varsity Parade Varsity Lakes Qld 4227
support@freia.com.au